You have questions. We have answers.
Q. What is the life expectancy of the waterer unit?
A. We have been producing the Texas Superior Animal Waterer since November 2016 and have not had any reports of malfunctions or needing replacements. Because our unit is constructed of high quality stainless steel, we believe the waterers should outlast any other waterers on the market.
Q. Have you had many customer complaints?
A. Since we started our business in 2016, the company has not received a single complaint, only praise for the Texas Superior Animal Waterer.
Q. How accurate is the digital flow meter?
A. The manufacturer states plus or minus 10% accuracy and can be reset or serviced at any time.
Q. What is the normal mounting height of the waterer?
A. Most units used in horse stalls are installed at 36” above the stall floor. This may vary, however, as we have seen some in stalls as high as 40” above the stall floor, depending on the height of the animal. We get many customers using TSAW for dogs and other animals, as well.
Q. I noticed on your Shop you have standard installation kits. Can I buy individual items rather than the entire kit?
A. Yes, we offer a complete array of brass, PEX, PVC and some stainless-steel fittings to accommodate your needs. We also offer a variety of accessories, such as braided stainless-steel hoses from which to choose. Please contact us directly via phone or email to order individual fittings or items.
Q. The corners of the waterer appear to be rounded. Is this true?
A. Yes, the waterer has rounded corners at the front of the unit to help reduce splashing and water loss, as well as on each corner of the mounting plate for safety.
Q. With the waterers that I currently have in my stalls, some horses like to splash the water out and make a mess. Will this happen with your waterers?
A. Water is not easily splashed out of our unit because it has straight, vertical sides. When a horse tries to splash water out, the straight sides prevent most of it from escaping, tending for it to fall right back into the unit. Also, the normal water level is only about 2 to 2 ½ inches from the top of the waterer, which helps keep water loss to a minimum.
Q. Can this unit be mounted to a cinder block wall?
A. Absolutely! In fact, our customer, The City of Houston Mounted Patrol, has 46 units all mounted
on cinder block walls. Some people have reported successfully mounting them on metal, as well.
Q. Is the brass valve on the inlet mandatory?
A. No, but it is very handy when time to clean the unit.
Q. Do you ever have to replace the float?
A. “Ever” is a long time for a float valve to last. The float valve included with our waterer is the only part of the TSAW product that is distributed by a separate company, but we do offer a 24 month warranty on it anyways. The float valve, however, is designed to last much longer than that. In
case the float goes out beyond the 24 month window, replacement float valves can be ordered directly from us, or can be found at most hardware, tack, or feed stores and are relatively inexpensive.
As always, we love hearing from customers or other folks curious about our product. Please don't hesitate to reach out directly via phone or email if you have any other questions or concerns. Thank you!
A. We have been producing the Texas Superior Animal Waterer since November 2016 and have not had any reports of malfunctions or needing replacements. Because our unit is constructed of high quality stainless steel, we believe the waterers should outlast any other waterers on the market.
Q. Have you had many customer complaints?
A. Since we started our business in 2016, the company has not received a single complaint, only praise for the Texas Superior Animal Waterer.
Q. How accurate is the digital flow meter?
A. The manufacturer states plus or minus 10% accuracy and can be reset or serviced at any time.
Q. What is the normal mounting height of the waterer?
A. Most units used in horse stalls are installed at 36” above the stall floor. This may vary, however, as we have seen some in stalls as high as 40” above the stall floor, depending on the height of the animal. We get many customers using TSAW for dogs and other animals, as well.
Q. I noticed on your Shop you have standard installation kits. Can I buy individual items rather than the entire kit?
A. Yes, we offer a complete array of brass, PEX, PVC and some stainless-steel fittings to accommodate your needs. We also offer a variety of accessories, such as braided stainless-steel hoses from which to choose. Please contact us directly via phone or email to order individual fittings or items.
Q. The corners of the waterer appear to be rounded. Is this true?
A. Yes, the waterer has rounded corners at the front of the unit to help reduce splashing and water loss, as well as on each corner of the mounting plate for safety.
Q. With the waterers that I currently have in my stalls, some horses like to splash the water out and make a mess. Will this happen with your waterers?
A. Water is not easily splashed out of our unit because it has straight, vertical sides. When a horse tries to splash water out, the straight sides prevent most of it from escaping, tending for it to fall right back into the unit. Also, the normal water level is only about 2 to 2 ½ inches from the top of the waterer, which helps keep water loss to a minimum.
Q. Can this unit be mounted to a cinder block wall?
A. Absolutely! In fact, our customer, The City of Houston Mounted Patrol, has 46 units all mounted
on cinder block walls. Some people have reported successfully mounting them on metal, as well.
Q. Is the brass valve on the inlet mandatory?
A. No, but it is very handy when time to clean the unit.
Q. Do you ever have to replace the float?
A. “Ever” is a long time for a float valve to last. The float valve included with our waterer is the only part of the TSAW product that is distributed by a separate company, but we do offer a 24 month warranty on it anyways. The float valve, however, is designed to last much longer than that. In
case the float goes out beyond the 24 month window, replacement float valves can be ordered directly from us, or can be found at most hardware, tack, or feed stores and are relatively inexpensive.
As always, we love hearing from customers or other folks curious about our product. Please don't hesitate to reach out directly via phone or email if you have any other questions or concerns. Thank you!