Q. What is the life expectancy of the waterer unit? A. We have been producing and marketing these units since November 2016 and have not had any reports of malfunctions or of needing replacements. Because our unit is constructed of high quality stainless steel, we believe the waterers should outlast any other waterers on the market.
Q. Have you had many customer complaints? A. Since we started our business about four years ago, the company has not received a single complaint; only praise for the product.
Q. How accurate is the digital flow meter? A. The manufacturer states plus or minus 10% accuracy and can be reset or serviced at any time.
Q. What is the normal mounting height of the waterer? A. Most units are installed at 36” above the stall floor. This may vary as we have seen some as high as 40” above the stall floor. It all depends on the height of the animal.
Q. I noticed on your website you have standard installation kits. Can I buy some of the items rather than the entire kit? A. Yes, we offer a complete array of brass, PEX, PVC and some stainless-steel fittings to accommodate your needs. We also have a variety of braided stainless-steel hoses from which to choose.
Q. The corners of the waterer appear to be rounded. Is this true? A. Yes, they have large, rounded corners on the front and on each side.
Q. With the waterers that I currently have in my stalls some horses like to splash the water out and make a mess. Will this happen with your waterers? A. Water is not easily splashed out of our unit because it has straight sides. When a horse tries to splash out the water, the water goes to the straight side at which point most of it falls right back into the unit. The normal water level is about 2 to 2 ½ inches from the top of the waterer, which also restricts a lot of the water from being splashed out.
Q. Can this unit be mounted to a cinder block wall? A. Absolutely! In fact, we have a customer, The City of Houston Mounted Patrol, that has 46 units all mounted on cinder block walls. Some people also mount then on metal.
Q. Is the brass valve on the inlet mandatory? A. No, but it is handy when cleaning the unit.
Q. Do you ever have to replace the float? A. “Ever” is a long time. But yes, we can replace it for you in the situation that it wears out.
Q. Why is this waterer such a great value? A. You have heard the saying “you get what you pay for”. This waterer is made from better material than most others and will outlast them many times over. Another good thing about this waterer is the fact that you rarely (if ever) need to work on them.